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Orders once placed cannot be cancelled if products are dispatched.
Replacement in case of damage in transit - Very rare case might happen of damage in transit. Replacement is provided only if product is received damaged in transit.
Opening Video is Must - Pls record opening video of the Parcel and show the item clearly and if found damaged we will replace it immediately.
Replacement, if any, will be done only for unused products on case to case basis with perfect box condition. The actual video of the product with repackaging showing items is to be shared. To and Fro shipping in such cases will be extra depending on parcel size.
Pls reach out to our customer support within 24hrs of receipt of order.
Refund - Refunds, if any, once processed will be credited in 5-6 working days in the same payment mode.
For any Support
WhatsApp Us : +91 7045715842 (Working 10 am -7 pm except holidays, we try our best to reply asap)
DM on Instagram : www.instagram.com/cotsandcuddles_ (Working 10 am -7 pm except holidays, we try our best to reply asap)
Call us : +91 7045715842 (pls avoid Whatsapp call. Working 10 am -7 pm except holidays, we try our best to reply asap)