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Orders once placed cannot be cancelled if products are dispatched.
The products are eligible for replacement, within 48hrs of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please contact us on WhatsApp at +91-7045715842 with Opening Video.
Replacement, if any, will be done only for Unused products on case to case basis with perfect box condition. The actual video of the product with repackaging showing items is to be shared. Minimal To and Fro shipping in such cases will be extra depending on parcel size.
Opening Video is Must - Pls record opening video of the Parcel and show the item clearly and if found damaged we will replace it immediately.
Pls reach out to our customer support within 48hrs of receipt of order.
Refund - Refunds, if any, once processed will be credited in 5-6 working days in the same payment mode.
For any Support
WhatsApp Us : +91 7045715842 (Working 10 am -7 pm except holidays, we try our best to reply asap)
DM on Instagram : www.instagram.com/cotsandcuddles_ (Working 10 am -7 pm except holidays, we try our best to reply asap)
Call us : +91 7045715842 (pls avoid WhatsApp call. Working 10 am -7 pm except holidays, if unanswered, we will definitely call back)